Outcome
Last updated
Last updated
Within the first 12 to 18 months, NORA will:
Process 60%–65% of non-urgent child abuse reports in Oklahoma.
Reduce the state’s average report processing time from one hour to 30 minutes.
Increase staff capacity from 8 to 16 reports per shift by balancing hotline call volume and mitigating unmanageable surges.
Within 24 to 36 months, NORA will:
Expand to 13 additional states with centralized abuse hotlines.
Process 35%–40% of non-urgent child abuse reports in these states.
Maintain an average report processing time of 35 minutes across all states served, despite state-level variations.
NORA leverages Generative AI to interpret and summarize unstructured data, significantly improving child safety hotline operations. In Oklahoma alone 60% of reports (50,580 cases in 2023) qualified as non-urgent ().
AI-driven efficiencies will reduce processing times by ~50%, saving $9.72 per referral based on the state’s $19.43 average processing cost.
These reductions translate to 25,290 labor hours saved, equating to $491,638 in labor savings.
By cutting processing times from 60 to 30 minutes, NORA enables staff to double their referral processing capacity from 8 to 16 per shift.
NORA’s impact will be measured in collaboration with hotline leadership and through external adoption metrics, focusing on:
Processing efficiency – Tracking reductions in report processing times.
Staff productivity – Monitoring the increase in reports processed per shift.
School adoption – Aiming for 70%+ usage of NORA for non-urgent referrals in schools, given that teachers are primary reporters.
User satisfaction – Targeting 85% satisfaction and ease-of-use ratings, supplemented by qualitative feedback.
Success: Achieving faster processing times, higher report capacity, and broad adoption, particularly among schools.
Failure: Indicators include low adoption rates, inefficiencies, or reports requiring excessive manual intervention.